The Service Writer serves as the vital link between the field and the service department, ensuring timely and effective maintenance and repair of company vehicles and equipment. This role involves coordinating service activities, managing communication with foremen and service technicians, and maintaining accurate records to support efficient operations.

1. Customer and Team Communication: 

1. Act as the primary point of contact for foremen regarding vehicle and equipment service needs. 

1. Understand and document vehicle issues to provide clear, timely responses. 

1. Communicate repair progress and updates to foremen, field staff, and the Service Manager. 

1. Service Documentation and Order Management: 

1. Input detailed repair orders, including vehicle condition and required services or repairs. 

1. Open, track, and close service orders in a timely manner. 

1. Maintain accurate service records, parts usage logs, and documentation for all completed repairs. 

1. Scheduling and Coordination: 

1. Schedule appointments for vehicle inspections, diagnostics, and repair work. 

1. Coordinate with service technicians to ensure timely and effective completion of repairs. 

1. Cost Estimation and Reporting: 

1. Provide accurate cost and time estimates for repair or maintenance services. 

1. Track and maintain inspection logs, ensuring all records are up to date. 

1. Parts Sourcing and Inventory Management: 

1. Source and procure required parts for service and repairs. 

1. Maintain an organized inventory of parts to minimize downtime and ensure availability. 

1. Administrative Support: 

1. Ensure compliance with company policies and procedures in all service activities. 

1. Prepare and present reports on service activities, including trends and recurring issues. 

• Previous experience in a service writing, coordination, or administrative support role, preferably in the construction or heavy equipment industry. 

• Strong organizational skills with the ability to multitask and prioritize. 

• Proficiency in Microsoft Office Suite and service management software. 
• Excellent verbal and written communication skills
• Knowledge of vehicle and equipment maintenance processes is a plus. 
• High school diploma or equivalent required; additional certifications in automotive or equipment repair coordination are a plus.
• Have full range of mobility in upper and lower body. 
• Be able to work in various positions, including, but not limited to stooping, standing, bending, sitting, kneeling and squatting for long periods of time. 
• Ability to lift/push/pull up to 25 pounds occasionally and as needed. 
• Ability to lift, push and pull materials to complete assigned job tasks